Have you ever been to an event that had a bunch of people working, but no one seemed to know what was going on?
I recently had that experience and it was very frustrating trying to find anything or check out. I even saw 8 people by the check out area and not one could offer any help. Why is it that people coming to an event seem to know more of what is going on than the ones working the event?
If you want to run successful events you have to educate your workers. This is not something that needs to be challenging, but going over the layout, the flow, and how to field questions can easily help make the event more successful. Managers also need to get more involved by walking around and seeing how things work, or don't work. If there is a problem, address it. Do what has to be done to make it an enjoyable experience for the customers.
Spending time to make sure that the event layout makes sense and that your workers all know what their job and expectations are will go a long way to ensuring that your event is successful.
